Refund Policy

1. General Policy

This Refund Policy outlines the terms under which refunds may be issued for services provided by Staff AI, operated by Edenvest Co., Ltd. ("Company", "we", "us", or "our").

All payments made for our services are generally non-refundable. Due to the nature of digital services and resource allocation, once work has commenced, costs are incurred that cannot be reversed.

2. One-Time Services

For one-time services:

• •Payments are required in advance before work begins
• •Refunds are not provided once the service has started

However, in exceptional cases, partial refunds may be considered if:

• •Work has not yet started, or
• •A cancellation request is submitted within a reasonable time after payment

3. Subscription Services

For subscription-based services:

• •Billing occurs in advance at the start of each billing cycle
• •You may cancel your subscription at any time before the next billing date

Please note:

• •No refunds are provided for partially used billing periods
• •Services will remain active until the end of the paid period

4. Refund Eligibility (Exceptional Cases)

Refunds may be granted at our sole discretion in cases such as:

• •Duplicate payments: If you are charged more than once for the same billing period, we will refund the duplicate charge.
• •Technical errors in billing: If a technical issue on our side prevents service delivery and cannot be resolved within 5 business days.
• •Service not delivered: If we fail to deliver the agreed-upon services within the billing period due to our fault, you may request a full refund for that period.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• •Change of mind after service delivery has started
• •Dissatisfaction without valid service-related issues
• •Failure to provide required materials or communication delays from the client
• •Services that have already been delivered (e.g., videos produced, campaigns launched)
• •Custom project work that has been completed or is in progress
• •Charges for periods where services were available but not utilized by the client

6. Chargebacks

If you initiate a chargeback without contacting us first:

• •We reserve the right to suspend or terminate services
• •We may provide evidence to the payment provider to dispute the chargeback

We encourage customers to contact us first to resolve any issues.

7. How to Request a Refund

To request a refund, please contact us at:

Please include your name, email address associated with your account, the billing date in question, and the reason for your refund request. We will review your request and respond within 5 business days.

8. Processing of Refunds

If a refund is approved, it will be processed via the original payment method. Processing times may vary depending on the payment provider. Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

9. Contact Information

If you have any questions or refund requests, please contact us: